Category Archives: Classic Hosting

Price change for .INFO Domains

Dear Customers,

Please be advised that our third-party domain name registrars have implemented a pricing increase for domains with the .INFO extension. We are in the process of directly contacting all of you that are impacted by this.

Effective July 1st 2017, new yearly renewal fees for these domains will be $18.99 per year.

To check your next renewal dates for your domain name(s):

If you are on the onCloud platform:

-Visit https://manage.myhosting.com and login with your credentials

-Click on Registered Domains on the bottom right section

If you are on the Classic platform, then  please contact us via email at support@myhosting.com.

Yours sincerely,

Customer Relations

Domain name price change for extensions .ES, .NET and .BIZ

Dear Customers,

Please be advised that our third-party domain name registrars have implemented a pricing increase for domains with the extensions .ES, .NET and .BIZ.

Effective March 1st 2017, new yearly renewal fees for these domains will be as follows in USD:

.NET > $16.99 per year

.ES > $16.99 per year

.BIZ > $19.99 per year

Changes to existing domain names will NOT take effect until the next renewal. For example, if you had a domain name that ends with .NET that already renewed for 1 year and your expiration date is October 23rd 2017, then the pricing changes would take affect for the renewal due on September 22nd 2017.

To check your next renewal dates for your domain name(s):

If you are on the onCloud platform:

-Visit https://manage.myhosting.com and login with your credentials

-Click on Registered Domains on the bottom right section

-Domain renewal dates are 1 month prior to the expiration dates (so if the expiration date says 23-Oct-2017, your renewal date is 22-Sep-2017)

 

If you are on the Classic platform, then please contact us via email at support@myhosting.com.

 

Yours sincerely,

Customer Relations

support.myhosting.com and support.mail2web.com Control Panels will be under maintenance on December 17th

Dear Classic and mail2web Customers,

Please be advised that we will performing an upgrade on the weekend which will impact your ability to access your Control Panel.  This will specifically impact those that use https://support.myhosting.com/ and https://support.mail2web.com/ for account and service management.  Currently hosted services will not be impacted. We sincerely apologize for any inconvenience.

Maintenance starts: Saturday, December 17th at 3 AM EST

Maintenance ends: Saturday, December 17th at 9 AM EST

Thank you for your understanding of the necessity of this upgrade. We appreciate your business and support.

All the best,

Customer Relations Department

Upcoming pricing changes to your Shared Hosting subscriptions

Dear Shared Hosting Customers,

Please be advised that after August 31st,  2016 there will be a 25% price increase on our regular retail price that affects all new and existing Shared Hosting subscriptions with myhosting.com (this change does not apply to Exchange and SharePoint services). We will also be sending an email about this to your admin email address on the account.

Changes to existing plans will NOT take effect until the next renewal date. For example, if you had a service that is pre-paid for 1 year year until January 31st 2017, then the pricing changes would take affect starting February 1st 2017.

To check your renewal dates for your Classic subscription(s):

  1. Log into the Classic Control Panel with your credentials
  2. Click My Account
  3. Click Billing Terms

Modifications can be made to your account via this link.

OnCloud customers, to check your next renewal dates for your subscription(s):

  1. Log into the onCloud Control Panel with your credentials
  2. Click on the Account tab
  3. Click on Subscriptions towards the bottom left

Changes can be made by clicking this link.

Yours sincerely,

Customer Relations

[[COMPLETED]] Planned Maintenance for Classic Exchange Customers

Greetings to our Classic and Mail2Web Exchange Customers,

Thank you so much for your patience.   We are happy to advise that the maintenance in our Classic Exchange environment is now complete.  Any messages that were sent during the downtime will now be delivered.

Please let us know if you are still having technical concerns by reaching out to us via phone, chat or email: support@myhosting.com.

We appreciate your business,

The Customer Relations Department

Planned Maintenance for Classic Exchange Customers

Dear Valued Classic Exchange Customers,

Please be advise that we will be performing a critical update to the Classic Exchange environment

on Friday, July 3rd starting at 9 PM EST for up to 7 hours.

This will affect all Classic and Mail2Web Exchange mailboxes, they will be unable to send or receive messages during this time.  We apologize for any inconvenience.  Messages will be delivered upon completion of this maintenance.

In the process of improving your service we are trying our best to ensure that there is minimal impact to you. Thank you for your understanding of the necessity of this upgrade. We sincerely appreciate your business and support.

Yours Truly,

The Customer Relations Department

[Resolved] Emergency Maintenance – X2Web06

Dear myhosting.com Shared Hosting Linux Customers;

We have resolved the issue on the X2Web06 Linux server. All website should now be online and running. We are looking into the root cause of this to determine how we can prevent this in the future.

Thank you for your understanding,

Your myhosting.com Customer Support Team

Emergency Maintenance -X2Web06

Dear myhosting.com Classic Shared Linux Customers,

We have identified an issue with the Shared Classic Linux Server as web pages are not loading. Please rest assured that the issue already identified and our Operation team is working to fix the issue.
We are in the process of resolving the issue and we apologize for this inconvenience. You will be kept informed of all updates.
Thank you for your understanding,

Your myhosting.com Customer Support Team

Emergency Maintenance- Shared Hosting

Dear myhosting.com Shared Customers, We have identified an issue with the Shared Server(s) as web pages are not loading. Please rest assured that our Operation team is working to fix the issue. We are in the process of resolving the ADOBE ILLUSTRATOR CS6 issue and we apologize for this inconvenience. You will be kept informed of all updates. Thank you for your understanding, Your myhosting.com Technical Support Team