Category Archives: Hosted Exchange

[[COMPLETED]] Planned Maintenance for Classic Exchange Customers

Greetings to our Classic and Mail2Web Exchange Customers,

Thank you so much for your patience.   We are happy to advise that the maintenance in our Classic Exchange environment is now complete.  Any messages that were sent during the downtime will now be delivered.

Please let us know if you are still having technical concerns by reaching out to us via phone, chat or email:

We appreciate your business,

The Customer Relations Department

Planned Maintenance for Classic Exchange Customers

Dear Valued Classic Exchange Customers,

Please be advise that we will be performing a critical update to the Classic Exchange environment

on Friday, July 3rd starting at 9 PM EST for up to 7 hours.

This will affect all Classic and Mail2Web Exchange mailboxes, they will be unable to send or receive messages during this time.  We apologize for any inconvenience.  Messages will be delivered upon completion of this maintenance.

In the process of improving your service we are trying our best to ensure that there is minimal impact to you. Thank you for your understanding of the necessity of this upgrade. We sincerely appreciate your business and support.

Yours Truly,

The Customer Relations Department

Planned Mainteenance: Sat, Dec 13th -Classic Exchange Service

Dear Classic Exchange Customers,

Please be advised that there will be about 1 hour downtime on Saturday, December 13th starting at 10:30 PM EST.  Outlook Web Access (OWA) will also be unavailable at this time.

You will not be able to send messages, and any messages that are sent to you during this time will be delayed until the end of this maintenance.

Your patience and understanding is appreciated,

-Customer Relations Department

Yahoo Email Issue

Dear Microsoft Exchange Email Customers,

This notice is regarding a change from Yahoo that will limit your Microsoft Exchange Email service, should a Yahoo email account be sent up as an alternative email. The following change was made on April 8th 2014:

This limits the sending ‘to’ and ‘from’ a yahoo email account, a change that did not foresee.

To remove this feature and continue utilizing our full Exchange services, please log into your control panel select the ‘Primary From Address’ OR ‘Alternate Email Address’ > Edit> Remove.

Should you have any questions or concerns, please reach our Technical Support at

– Your Customer Relations Department


Yahoo domain email delay

Hello Valued Customers,

We have just been informed that some or our email from XSMTP to Yahoo’s domains are being delayed for up to a few hours.

This seems to be impacting those sending from Exchange, XMAIL and Classic accounts as the XSMTP system is used to relay mail.

As a result we are doing our best to investigate spammers and other individuals abusing our XSMTP system and they will be dealt with accordingly.  Please bear with us as we work through this.  We will provide an updated when the issue is resolved.


-Your Customer Support Team