Category Archives: Linux Shared

Upcoming pricing changes to your Shared Hosting subscriptions

Dear Shared Hosting Customers,

Please be advised that after August 31st,  2016 there will be a 25% price increase on our regular retail price that affects all new and existing Shared Hosting subscriptions with myhosting.com (this change does not apply to Exchange and SharePoint services). We will also be sending an email about this to your admin email address on the account.

Changes to existing plans will NOT take effect until the next renewal date. For example, if you had a service that is pre-paid for 1 year year until January 31st 2017, then the pricing changes would take affect starting February 1st 2017.

To check your renewal dates for your Classic subscription(s):

  1. Log into the Classic Control Panel with your credentials
  2. Click My Account
  3. Click Billing Terms

Modifications can be made to your account via this link.

OnCloud customers, to check your next renewal dates for your subscription(s):

  1. Log into the onCloud Control Panel with your credentials
  2. Click on the Account tab
  3. Click on Subscriptions towards the bottom left

Changes can be made by clicking this link.

Yours sincerely,

Customer Relations

[Resolved] Emergency Maintenance – X2Web06

Dear myhosting.com Shared Hosting Linux Customers;

We have resolved the issue on the X2Web06 Linux server. All website should now be online and running. We are looking into the root cause of this to determine how we can prevent this in the future.

Thank you for your understanding,

Your myhosting.com Customer Support Team

Emergency Maintenance -X2Web06

Dear myhosting.com Classic Shared Linux Customers,

We have identified an issue with the Shared Classic Linux Server as web pages are not loading. Please rest assured that the issue already identified and our Operation team is working to fix the issue.
We are in the process of resolving the issue and we apologize for this inconvenience. You will be kept informed of all updates.
Thank you for your understanding,

Your myhosting.com Customer Support Team

[Resolved] Emergency Maintenance – Classic Server

Dear myhosting.com Shared Hosting Linux Customers;

All the issues on the Linux server resolved. All website should now be online and running. We are looking into the root cause of this to determine how we can prevent this in the future.

If you have any concerns or questions about this, please email our Customer Relations Department at welcome@myhosting.com

Thank you for your patience and understanding,

Your myhosting.com Customer Support Team

[UPDATE] Emergency Maintenance – Classic Server

Dear myhosting.com Shared Hosting Linux Customers;

We have resolved the main issue on the Linux server. Most of the websites should now be online and running.

We are still experiencing network issues on the same server which may cause downtime on your website.We are in the process of resolving the issue and we apologize for this inconvenience. You will be kept informed of all updates.

Thank you for your understanding, If you have any concerns or questions about this, please email our Customer Relations Department at welcome@myhosting.com

Thank you for your understanding,

Your myhosting.com Customer Support Team

Emergency Maintenance – Classic Server

Dear myhosting.com Classic Shared Linux Customers,

We have identified an issue with the Shared Classic Linux Server as web pages are not loading. Please rest assured that the issue already identified and our Operation team is working to fix the issue.

We are in the process of resolving the issue and we apologize for this inconvenience. You will be kept informed of all updates.

Thank you for your understanding,

Your myhosting.com Customer Support Team

Yahoo domain email delay

Hello Valued myhosting.com Customers,

We have just been informed that some or our email from XSMTP to Yahoo’s domains are being delayed for up to a few hours.

This seems to be impacting those sending from Exchange, XMAIL and Classic accounts as the XSMTP system is used to relay mail.

As a result we are doing our best to investigate spammers and other individuals abusing our XSMTP system and they will be dealt with accordingly.  Please bear with us as we work through this.  We will provide an updated when the issue is resolved.

Regards,

-Your Customer Support Team

[Resolved] Emergency Maintenance – XWeb02 & XWeb03 Classic Server

Dear myhosting.com Shared Hosting Linux Customers;

We have resolved the issue on the XWeb02 & XWeb03 Linux server. All website should now be online and running. We are looking into the root cause of this to determine how we can prevent this in the future.

If you have any concerns or questions about this, please email our Customer Relations Department at welcome@myhosting.com

Thank you for your understanding,

Your myhosting.com Customer Support Team

Emergency Maintenance – XWeb02 & XWeb03 Classic Server

Dear myhosting.com Classic Shared Linux Customers,

We have identified an issue with the Shared Classic XWeb02 & XWeb03 Linux Server as web pages are not loading. Please rest assured that the issue already identified and our Operation team is working to fix the issue by replacing the hardware on the node. We are in the process of resolving the issue and we apologize for this inconvenience. You will be kept informed of all updates.

Thank you for your understanding,

Your myhosting.com Customer Support Team