Category Archives: Windows Shared

Upcoming pricing changes to your Shared Hosting subscriptions

Dear Shared Hosting Customers,

Please be advised that after August 31st,  2016 there will be a 25% price increase on our regular retail price that affects all new and existing Shared Hosting subscriptions with (this change does not apply to Exchange and SharePoint services). We will also be sending an email about this to your admin email address on the account.

Changes to existing plans will NOT take effect until the next renewal date. For example, if you had a service that is pre-paid for 1 year year until January 31st 2017, then the pricing changes would take affect starting February 1st 2017.

To check your renewal dates for your Classic subscription(s):

  1. Log into the Classic Control Panel with your credentials
  2. Click My Account
  3. Click Billing Terms

Modifications can be made to your account via this link.

OnCloud customers, to check your next renewal dates for your subscription(s):

  1. Log into the onCloud Control Panel with your credentials
  2. Click on the Account tab
  3. Click on Subscriptions towards the bottom left

Changes can be made by clicking this link.

Yours sincerely,

Customer Relations

Yahoo domain email delay

Hello Valued Customers,

We have just been informed that some or our email from XSMTP to Yahoo’s domains are being delayed for up to a few hours.

This seems to be impacting those sending from Exchange, XMAIL and Classic accounts as the XSMTP system is used to relay mail.

As a result we are doing our best to investigate spammers and other individuals abusing our XSMTP system and they will be dealt with accordingly.  Please bear with us as we work through this.  We will provide an updated when the issue is resolved.


-Your Customer Support Team

Service Interruption – Windows 2003 Classic Servers

Dear clients:

Our Operations team has identified an issue with one of our Virtual Machine which is responsible for hosting 6 of our Classic Windows 2003 Shared Hosting servers.

The following servers are currently unavailable: web3002, web3004, web3005, web3008, web3027, and web3034.

Currently there is no ETA on when this issue will be resolved we will update our Status Blog with additional information as it becomes available.

We thank you for understanding.


– Your Team and Management