Category Archives: Infrastructure

Price change for .INFO Domains

Dear Customers,

Please be advised that our third-party domain name registrars have implemented a pricing increase for domains with the .INFO extension. We are in the process of directly contacting all of you that are impacted by this.

Effective July 1st 2017, new yearly renewal fees for these domains will be $18.99 per year.

To check your next renewal dates for your domain name(s):

If you are on the onCloud platform:

-Visit and login with your credentials

-Click on Registered Domains on the bottom right section

If you are on the Classic platform, then  please contact us via email at

Yours sincerely,

Customer Relations

Incoming Call Issue to Support Lines.

Dear Valued Customers,

Please be aware that we are currently experiencing issues with incoming calls to our Support lines. The issue appears to be isolated to US clients attempting to contact us at our toll free 800 number using cellular networks, Skype and Google voice; calling from landlines appears to be unaffected. We have a ticket open with Primus and are working to resolve this issue as soon as possible.

Thank you for your patience and understanding.

-Your Customer Support Team

Connection Issues to from Cogentco

Dear Valued Customers,

We have determined an issue related to ISP’s connected to¬†Cogentco. We have made an update to redirect this for our customers to regain access to our site and resolve any connectivity issues related to email. We recommend flushing your DNS to complete the change through your Start Menu>Command Prompt> ipconfig /flushdns .

Please reach us if there is any further concerns, we appreciate your patience during this.

– Your Customer Relations Department