Category Archives: mail2web

Price change for .INFO Domains

Dear Customers,

Please be advised that our third-party domain name registrars have implemented a pricing increase for domains with the .INFO extension. We are in the process of directly contacting all of you that are impacted by this.

Effective July 1st 2017, new yearly renewal fees for these domains will be $18.99 per year.

To check your next renewal dates for your domain name(s):

If you are on the onCloud platform:

-Visit and login with your credentials

-Click on Registered Domains on the bottom right section

If you are on the Classic platform, then  please contact us via email at

Yours sincerely,

Customer Relations and Control Panels will be under maintenance on December 17th

Dear Classic and mail2web Customers,

Please be advised that we will performing an upgrade on the weekend which will impact your ability to access your Control Panel.  This will specifically impact those that use and for account and service management.  Currently hosted services will not be impacted. We sincerely apologize for any inconvenience.

Maintenance starts: Saturday, December 17th at 3 AM EST

Maintenance ends: Saturday, December 17th at 9 AM EST

Thank you for your understanding of the necessity of this upgrade. We appreciate your business and support.

All the best,

Customer Relations Department

[[COMPLETED]] Planned Maintenance for Classic Exchange Customers

Greetings to our Classic and Mail2Web Exchange Customers,

Thank you so much for your patience.   We are happy to advise that the maintenance in our Classic Exchange environment is now complete.  Any messages that were sent during the downtime will now be delivered.

Please let us know if you are still having technical concerns by reaching out to us via phone, chat or email:

We appreciate your business,

The Customer Relations Department

Planned Maintenance for Classic Exchange Customers

Dear Valued Classic Exchange Customers,

Please be advise that we will be performing a critical update to the Classic Exchange environment

on Friday, July 3rd starting at 9 PM EST for up to 7 hours.

This will affect all Classic and Mail2Web Exchange mailboxes, they will be unable to send or receive messages during this time.  We apologize for any inconvenience.  Messages will be delivered upon completion of this maintenance.

In the process of improving your service we are trying our best to ensure that there is minimal impact to you. Thank you for your understanding of the necessity of this upgrade. We sincerely appreciate your business and support.

Yours Truly,

The Customer Relations Department

Yahoo Email Issue

Dear Microsoft Exchange Email Customers,

This notice is regarding a change from Yahoo that will limit your Microsoft Exchange Email service, should a Yahoo email account be sent up as an alternative email. The following change was made on April 8th 2014:

This limits the sending ‘to’ and ‘from’ a yahoo email account, a change that did not foresee.

To remove this feature and continue utilizing our full Exchange services, please log into your control panel select the ‘Primary From Address’ OR ‘Alternate Email Address’ > Edit> Remove.

Should you have any questions or concerns, please reach our Technical Support at

– Your Customer Relations Department


[Update] Connection Issues

Dear Shared Hosting and Email Customer’s,

Following the interruptions we have encountered today, it’s believe we have determined the root cause. As an effort to prevent this issue from arising again, we have an adjustment to make within the network. We have scheduled a time to complete the network update that we believe would provide the least impact to your online presence. Though, any impact regardless of the day or time is not ideal.

All Shared Hosting and Email Customers will be offline at 9:00pm EST today.

We expect a full recovery of service up to an hour pending no unexpected issues occur. When it comes back online, all emails sent or received will be queued for delivery.

We would like to pass on our utmost sincere apologies that you have experienced this interruption. Upon request, we will provide a post-mortem report to give you more insight of the improvements to come following this incident.  Please reach our Customer Relations Team for this information;

– Your Customer Relations Department


Yahoo domain email delay

Hello Valued Customers,

We have just been informed that some or our email from XSMTP to Yahoo’s domains are being delayed for up to a few hours.

This seems to be impacting those sending from Exchange, XMAIL and Classic accounts as the XSMTP system is used to relay mail.

As a result we are doing our best to investigate spammers and other individuals abusing our XSMTP system and they will be dealt with accordingly.  Please bear with us as we work through this.  We will provide an updated when the issue is resolved.


-Your Customer Support Team