Category Archives: onCloud Hosting

Price change for .INFO Domains

Dear Customers,

Please be advised that our third-party domain name registrars have implemented a pricing increase for domains with the .INFO extension. We are in the process of directly contacting all of you that are impacted by this.

Effective July 1st 2017, new yearly renewal fees for these domains will be $18.99 per year.

To check your next renewal dates for your domain name(s):

If you are on the onCloud platform:

-Visit https://manage.myhosting.com and login with your credentials

-Click on Registered Domains on the bottom right section

If you are on the Classic platform, then  please contact us via email at support@myhosting.com.

Yours sincerely,

Customer Relations

Domain name price change for extensions .ES, .NET and .BIZ

Dear Customers,

Please be advised that our third-party domain name registrars have implemented a pricing increase for domains with the extensions .ES, .NET and .BIZ.

Effective March 1st 2017, new yearly renewal fees for these domains will be as follows in USD:

.NET > $16.99 per year

.ES > $16.99 per year

.BIZ > $19.99 per year

Changes to existing domain names will NOT take effect until the next renewal. For example, if you had a domain name that ends with .NET that already renewed for 1 year and your expiration date is October 23rd 2017, then the pricing changes would take affect for the renewal due on September 22nd 2017.

To check your next renewal dates for your domain name(s):

If you are on the onCloud platform:

-Visit https://manage.myhosting.com and login with your credentials

-Click on Registered Domains on the bottom right section

-Domain renewal dates are 1 month prior to the expiration dates (so if the expiration date says 23-Oct-2017, your renewal date is 22-Sep-2017)

 

If you are on the Classic platform, then please contact us via email at support@myhosting.com.

 

Yours sincerely,

Customer Relations

Upcoming pricing changes to your Shared Hosting subscriptions

Dear Shared Hosting Customers,

Please be advised that after August 31st,  2016 there will be a 25% price increase on our regular retail price that affects all new and existing Shared Hosting subscriptions with myhosting.com (this change does not apply to Exchange and SharePoint services). We will also be sending an email about this to your admin email address on the account.

Changes to existing plans will NOT take effect until the next renewal date. For example, if you had a service that is pre-paid for 1 year year until January 31st 2017, then the pricing changes would take affect starting February 1st 2017.

To check your renewal dates for your Classic subscription(s):

  1. Log into the Classic Control Panel with your credentials
  2. Click My Account
  3. Click Billing Terms

Modifications can be made to your account via this link.

OnCloud customers, to check your next renewal dates for your subscription(s):

  1. Log into the onCloud Control Panel with your credentials
  2. Click on the Account tab
  3. Click on Subscriptions towards the bottom left

Changes can be made by clicking this link.

Yours sincerely,

Customer Relations

[CANCELLED] onCloud Control Panel Update

Dear myhosting.com onCloud Customers,

The update that we had planned for the  onCloud Control Panel on Sunday, July 26th  has been cancelled.  We will post the new proposed time for this at a later date.  Sorry for any inconvenience.

All the best,
-Your Customer Support Team

onCloud Control Panel Update

Dear myhosting.com onCloud Customers,

There will be an interruption in the functionality of the onCloud Control Panel on Sunday, July 26th at 1 am until 9 am EST.   During this time frame, the follow services or features will be unavailable:

  • Order placement via myhosting.com
  • Account management via manage.myhosting.com
  • Technical Support access to Customer accounts for troubleshooting and account verification purposes

We kindly ask that you attempt to manage your account after this time frame; we are sorry about this inconvenience.

If you have any questions about this maintenance, we’ll be happy to answer any of your concerns.

Thank you,

-Your Customer Support Team

[COMPLETED] onCloud Control Panel Update

Dear myhosting.com onCloud Customers,

Please be advised that this update is now complete.  Orders can now be placed via myhosting.com and you can manage your services via your manage.myhosting.com Control Panel.  Real time support is also ready to assist you via chat, email and telephone.

Thanks so much for your patience and understanding,

-Your Customer Support Team

onCloud Control Panel Update

Dear myhosting.com onCloud Customers,

There will be an interruption in the functionality of the onCloud Control Panel on Sunday, April 19th at 10 pm EST until Monday, April 20th at 10 pm EST.   During this 18-24 hour time frame, the follow services or features will be unavailable:

  • Order placement via myhosting.com
  • Account management via manage.myhosting.com
  • Technical Support access to Customer accounts for troubleshooting and account verification purposes

We kindly ask that you attempt to manage your account after this time frame; we are sorry about this inconvenience.

If you have any questions about this maintenance, we’ll be happy to answer any of your concerns.

Thank you,

-Your Customer Support Team

Brief Interruption: onCloud Control Panel Update

Dear myhosting.com onCloud Customers,

There will be a very brief interruption on Saturday, February 27th at 1:00 am EST for 30 minutes.   During this time frame, the follow services or features will be unavailable:

  • Orders are placed via myhosting.com
  • Account management via manage.myhosting.com
  • Our access to your account for troubleshooting and account verification purposes

We sorry about this inconvenience.

If you have any questions about this maintenance, we’ll be happy to answer any of your concerns.

Thank you,

-Your Customer Support Team

[COMPLETED]: onCloud Control Panel Upgrade

Hello myhosting.com onCloud Customers,

We are happy to advise that your new and improved onCloud Control Panel is here!  You can now place orders via myhosting.com and manage your services via manage.myhosting.com.   Real time support is also available to you via chat, email and telephone support.

Thanks so much for your patience and understanding,

-Your Customer Support Team

Unexpected Occurrence – Shared and VPS Services

Dear Valued Customers with Shared Hosting or VPS Services,

Please be aware that we are currently experiencing an unexpected occurrence affecting some of our shared and VPS hosting services. Our Operation team already able to identify the issues and diligently working on fixing the problem.

We will update you as soon as we know more.

Thank you for your understanding and patience.

Yours Truly,

-Your Technical Support Team