Category Archives: Uncategorized

Price change for .INFO Domains

Dear Customers,

Please be advised that our third-party domain name registrars have implemented a pricing increase for domains with the .INFO extension. We are in the process of directly contacting all of you that are impacted by this.

Effective July 1st 2017, new yearly renewal fees for these domains will be $18.99 per year.

To check your next renewal dates for your domain name(s):

If you are on the onCloud platform:

-Visit https://manage.myhosting.com and login with your credentials

-Click on Registered Domains on the bottom right section

If you are on the Classic platform, then  please contact us via email at support@myhosting.com.

Yours sincerely,

Customer Relations

Domain name price change for extensions .ES, .NET and .BIZ

Dear Customers,

Please be advised that our third-party domain name registrars have implemented a pricing increase for domains with the extensions .ES, .NET and .BIZ.

Effective March 1st 2017, new yearly renewal fees for these domains will be as follows in USD:

.NET > $16.99 per year

.ES > $16.99 per year

.BIZ > $19.99 per year

Changes to existing domain names will NOT take effect until the next renewal. For example, if you had a domain name that ends with .NET that already renewed for 1 year and your expiration date is October 23rd 2017, then the pricing changes would take affect for the renewal due on September 22nd 2017.

To check your next renewal dates for your domain name(s):

If you are on the onCloud platform:

-Visit https://manage.myhosting.com and login with your credentials

-Click on Registered Domains on the bottom right section

-Domain renewal dates are 1 month prior to the expiration dates (so if the expiration date says 23-Oct-2017, your renewal date is 22-Sep-2017)

 

If you are on the Classic platform, then please contact us via email at support@myhosting.com.

 

Yours sincerely,

Customer Relations

support.myhosting.com and support.mail2web.com Control Panels will be under maintenance on December 17th

Dear Classic and mail2web Customers,

Please be advised that we will performing an upgrade on the weekend which will impact your ability to access your Control Panel.  This will specifically impact those that use https://support.myhosting.com/ and https://support.mail2web.com/ for account and service management.  Currently hosted services will not be impacted. We sincerely apologize for any inconvenience.

Maintenance starts: Saturday, December 17th at 3 AM EST

Maintenance ends: Saturday, December 17th at 9 AM EST

Thank you for your understanding of the necessity of this upgrade. We appreciate your business and support.

All the best,

Customer Relations Department

Office 365 Control Panel will be under maintenance work on December 10th

Dear Office 365 Customers,

In order to server you better we are always working on performance improvements. Having said that, on December 10th, 2016 at 1 AM EST your https://us.cp.marketplace.myhosting.com/single.html Control Panel will be unavailable. Also, all order placement (upgrade/downgrade/sales) via http://marketplace.myhosting.com will be temporally disabled. We sincerely apologize for any inconvenience.  All impacted customers have been emailed directly.

Maintenance starts: Saturday, December 10th at 1 AM EST

Maintenance ends: Saturday, December 10th at 1 PM EST

Thank you for your understanding of the necessity of this upgrade. We appreciate your business and support.

All the best,

Customer Relations Department

Attention Customers – Update Required for Virtuozzo Servers

Please be advised: There will be a scheduled reboots on all of our Virtuozzo servers. This is to address a serious security vulnerability which could allow root privilege escalation for any logged in user. This is a critical update that needs to be implemented as soon as possible to protect everyone.

Server will restart late at night, when customer impact is lowest. Please note this will cause all containers to restart, and be offline for only 10-20 minutes during the reboot process. This will be completed in sets of servers per night over the course of a week.

We will be starting the process of restarting the servers tonight, October 26 2016 at 9 p.m.

We apologize for the inconvenience this may cause.

Yours sincerely,

Myhosting.com Customer Support Team

 

 

Attention – Suspicious Emails

Dear Customers,

It came to our attention that there are unsolicited emails sent to our customers from suspicious sources posing as MyHosting.com (CreditControl@mail2web.com and  CreditControl@myhosting.com). These email addresses do not represent myhosting.com. Please be aware that we do not send out any attachments containing .zip files. We strongly advise you not to open these attachments should you receive any emails from these sources. If in doubt, please contact us and we will be happy to assist.

Thank you for your business with myhosting.com.

Yours sincerely,

myhosting.com Customer Support Team

OnCloud Control Panel Upgrade on June 3 2016

Attention dear OnCloud customers,

In order to server you better we always working on our performance improvement. Having said that, on June 3 2016  at 10 PM EST your onCloud control panel, https://manage.myhosting.com will be unavailable. Also, all order placement (upgrade/downgrade/sales) will be temporally disabled. We sincerely apologize for any inconvenience.

Maintenance starts: June 3 2016  at 10 PM EST

Maintenance ends: June 4 2016  at 4 PM EST

Thank you for your understanding of the necessity of this upgrade. We appreciate your business and support.

Truly yours,

Customer Relations Department

Domain name price change for extensions co.uk, org.uk and .ws

Dear Customers,

Please be advised that our third-party domain name registrars have implemented a pricing increase for domains with the extensions co.uk, org.uk, and ws.

Effective February 18th 2016, new yearly renewal fees for these domains will be as follows:

-co.uk > $9.65 per year

-org.uk > $9.65 per year

-ws > $27.95 per year

Changes to existing domain names will NOT take effect until the next renewal. For example, if you had a domain name that ends with org.uk that already renewed for 1 year and your expiration date is October 23rd 2016, then the pricing changes would take affect for the renewal due on September 22nd 2016.

To check your next renewal dates for your domain name(s):

If you are on the onCloud platform:

-Visit https://manage.myhosting.com and login with your credentials

-Click on Registered Domains on the bottom right section

-Domain renewal dates are 1 month prior to the expiration dates (so if the expiration date says 23-Oct-2016, your renewal date is 22-Sep-2016)

 

If you are on the Classic platform, then please contact us via email at support@myhosting.com.

 

Yours sincerely,

Customer Relations

Upcoming pricing changes to your VPS subscriptions

Dear VPS Customers,

 

Please be advised that starting February 18th 2016, there will be a 35% price increase on our regular retail price that affects all new and existing VPS subscriptions with myhosting.com, including all add-ons and additional resources provided or available for VPS subscriptions. We will also be sending an email about this to your admin email address on the account.

This will impact pricing for VPS subscription(s) only. Changes to existing VPS subscriptions will NOT take effect until the next renewal date. For example, if you had a VPS that is pre-paid for 1 year and your next renewal date is October 23rd 2016, then the pricing changes would take affect for the renewal due on October 22nd 2016.

 

To check your next renewal dates for your VPS subscription(s):

-Visit https://manage.myhosting.com and login with your credentials

-Click on the Account tab

-Click on Subscriptions towards the bottom left

 

If you wish to make modifications to your VPS subscription(s), please refer to this link: http://myhosting.com/kb/index.php?action=showEntry&data=510

 

Yours sincerely,

Customer Relations