Category Archives: Uncategorized

Emergency maintenance: Classic Exchange Customers

Attention dear Classic Exchange Users,

 

In order to improve our service performance, our Operations Team will perform  a hardware upgrade tonight, January 8,  between 7 PM EST and 7:30 PM EST. As a result, some of you will experience downtime for no longer than 30 min. We apologize for  any inconvenience.

In the process of improving your service we are trying our best to ensure that there is minimal impact to you. Thank you for your understanding of the necessity of this upgrade. We sincerely appreciate your business and support.

Yours truly,

Customer Relations Department

Our onCloud Control Panel will be under the maintenance work on December 5th

Dear OnCloud Customers,

In order to server you better we always working on our performance improvement. Having said that, on December 5th, 2015 at 10 PM EST your onCloud control panel, https://manage.myhosting.com will be unavailable. Also, all order placement (upgrade/downgrade/sales) will be temporally disabled. We sincerely apologize for any inconvenience.

Maintenance starts: December 5th at 10 PM EST

Maintenance ends: December 6th at 6 AM EST

Thank you for your understanding of the necessity of this upgrade. We appreciate your business and support.

Truly yours,

Customer Relations Department

 

 

 

 

COMPLETED: [[Emergency Maintenance]]: Live Chat

Dear Valued Customers,

Thank you for your patience. Our vendor Live Chat completed the emergency maintenance so chat function is up and running once again. We are sorry for any inconvenience experienced.

Thank you for your business with myhosting.com.

Sincerely,

-Your Customer Relations Team

[[Emergency Maintenance]]: Live chat

Dear Valued Customers,

Due to unforeseen circumstances, our partners Live Chat became unavailable. We apologize for any inconvenience.  We are confident that it will be resolved shortly.

Please use our Toll Free number 1 (866) 289-5091 or email http://myhosting.com/help/

Sincerely,

Your Customer Relations Department

 

BIND Vulnerability

Dear Valued Customers,

If you have a Linux VPS, please read this message carefully:

A new BIND vulnerability that affects Virtual Private Servers has been discovered and it is recommended for you to make sure your server security is up to date. Please refer to our below Knowledge Base article to take the appropriate action for your server:

http://myhosting.com/kb/index.php?action=showEntry&data=6277

If you require further assistance or have any questions, please do not hesitate to contact our Technical Support Team: http://myhosting.com/help/

Yours sincerely,

-Your Customer Relations Team

 

onCloud Control Panel Update

Dear myhosting.com onCloud Customers,

There will be an interruption in the functionality of the onCloud Control Panel on Monday, August 24th at 12 am until 8 am EST. During this time frame, the follow services or features will be unavailable:

  • Order placement via myhosting.com
  • Account management via manage.myhosting.com
  • Technical Support access to Customer accounts for troubleshooting and account verification purposes

We kindly ask that you attempt to manage your account after this time frame; we are sorry about this inconvenience.

If you have any questions about this maintenance, we’ll be happy to answer any of your concerns.

Thank you,

-Your Customer Support Team

 

Emergency Maintenance – Classic Customers

Dear Valued Classic Customers,

In order to improve our service performance, our Operations Department is going to perform a maintenance

on Tuesday, July 14th between 7 PM EST to 8 PM EST.

This means that there is a chance you will notice a service interruption within this time frame. We apologize for any inconvenience. In the process of improving your service we are trying our best to ensure that there is minimal impact to you. Thank you for your understanding of the necessity of this upgrade. We sincerely appreciate your business and support.

Yours Truly,

The Customer Relations Department

 

 

Emergency maintenance for Classic Exchange Customers

Dear Valued Classic Exchange Customers,

In order to improve our service performance, our Operations Department is going to perform a maintenance

on Saturday, June 20th between 10 PM EST to 1 AM EST.

This means that there is a chance you will notice a service interruption within this time frame. We apologize for any inconvenience. In the process of improving your service we are trying our best to ensure that there is minimal impact to you. Thank you for your understanding of the necessity of this upgrade. We sincerely appreciate your business and support.

Yours Truly,

The Customer Relations Department

 

Emergency maintenance for Classic Exchange Customers

Dear Valued Classic Exchange Customers,

In order to improve our service performance, our Operations Department is going to perform a maintenance

on Saturday, June 13th between 10 PM EST to 1 AM EST.

This means that there is a chance you will notice a service interruption within this time frame. We apologize for any inconvenience. In the process of improving your service we are trying our best to ensure that there is minimal impact to you. Thank you for your understanding of the necessity of this upgrade. We sincerely appreciate your business and support.

Yours Truly,

The Customer Relations Department