Category Archives: VPS

Price change for .INFO Domains

Dear Customers,

Please be advised that our third-party domain name registrars have implemented a pricing increase for domains with the .INFO extension. We are in the process of directly contacting all of you that are impacted by this.

Effective July 1st 2017, new yearly renewal fees for these domains will be $18.99 per year.

To check your next renewal dates for your domain name(s):

If you are on the onCloud platform:

-Visit and login with your credentials

-Click on Registered Domains on the bottom right section

If you are on the Classic platform, then  please contact us via email at

Yours sincerely,

Customer Relations

Emergency Maintenance -Linux VPS

Hello Everyone,

Please be advised that we are having an Emergency maintenance for Linux Virtual Private Servers. We are sorry for any inconvenience and will keep you informed of this progress.


The Customer Relations Department


Unexpected Occurrence – Shared and VPS Services

Dear Valued Customers with Shared Hosting or VPS Services,

Please be aware that we are currently experiencing an unexpected occurrence affecting some of our shared and VPS hosting services. Our Operation team already able to identify the issues and diligently working on fixing the problem.

We will update you as soon as we know more.

Thank you for your understanding and patience.

Yours Truly,

-Your Technical Support Team

Emergency Maintenance- Shared Hosting

Dear Shared Customers, We have identified an issue with the Shared Server(s) as web pages are not loading. Please rest assured that our Operation team is working to fix the issue. We are in the process of resolving the ADOBE ILLUSTRATOR CS6 issue and we apologize for this inconvenience. You will be kept informed of all updates. Thank you for your understanding, Your Technical Support Team

Emergency Maintenance – Control Panels

Dear customers;

We would like to inform you about Emergency Maintenance that is causing a slight interruption for all customers trying to use their Control Panels.

Our Operation team currently working on the issue and access will be limited to Control panels until their maintenance completed.

We are sorry for any inconvenience.

If you have any questions about this maintenance, we’ll be happy to answer any of your concerns.

Thank you,

– Your Customer Support Team

cPanel Security Update Issued

Dear Linux CentOS VPS Customers with cPanel,

We have been advised that there is an update available for Exim bug CVE-2014-2972.  The vulnerability allowed that a local user on a server running Exim could possibly exploit it to gain root or full administrative access.  Full details are here.

Those of you with auto-update should have already been updated automatically to exim-4.82-4.cp1136.x86_64.  You can check this by running the following command:

# rpm -qa | grep exim

You may update your installation from within cPanel itself by following these steps available on the cPanel site:

cPanel changelog is available via:

Please let us know if you need anything further assistance by contacting us via 1-866-289-5091, Live Chat, or email to

All the best,

-Your Customer Support Team

Emergency Maintenance: RVZLIN29

Dear Linux VPS Customers,

There are some of you with a Rochester based Linux VPS that are experiencing downtime. The node is unresponsive and our Operations Team is working to get everything back online for you as soon as possible.

Your patience is appreciated, Customer Support Team