Category Archives: Linux VPS

Emergency Maintenance -Linux VPS

Hello Everyone,

Please be advised that we are having an Emergency maintenance for Linux Virtual Private Servers. We are sorry for any inconvenience and will keep you informed of this progress.

Regards,

The Customer Relations Department

 

cPanel Security Update Issued

Dear Linux CentOS VPS Customers with cPanel,

We have been advised that there is an update available for Exim bug CVE-2014-2972.  The vulnerability allowed that a local user on a server running Exim could possibly exploit it to gain root or full administrative access.  Full details are here.

Those of you with auto-update should have already been updated automatically to exim-4.82-4.cp1136.x86_64.  You can check this by running the following command:

# rpm -qa | grep exim

You may update your installation from within cPanel itself by following these steps available on the cPanel site:

http://docs.cpanel.net/twiki/bin/view/AllDocumentation/WHMDocs/CpanelUpdates

cPanel changelog is available via:

https://documentation.cpanel.net/display/ALD/11.40+Change+Log
https://documentation.cpanel.net/display/ALD/11.42+Change+Log
https://documentation.cpanel.net/display/ALD/11.44+Change+Log

Please let us know if you need anything further assistance by contacting us via 1-866-289-5091, Live Chat, or email to support@myhosting.com.

All the best,

-Your Customer Support Team

Emergency Maintenance: RVZLIN29

Dear Linux VPS Customers,

There are some of you with a Rochester based Linux VPS that are experiencing downtime. The node is unresponsive and our Operations Team is working to get everything back online for you as soon as possible.

Your patience is appreciated,

-myhosting.com Customer Support Team

[Updated: Please Read] Security Advisory – OpenSSL vulnerability / Heartbleed bug (CVE-2014-0160)

 

Hello again Valued Linux VPS Customers,

This is an updated post to include steps that will update all the necessary packages.

We can see that quite a few of you have taken steps to address the vulnerability in OpenSSL called the “Heartbleed Bug” (CVE-2014-0160) which affects any server utilizing this for SSL connections.  But there are still a number of you that have not.

For those of you that are unaware, the Heartbleed bug allows an attacker to send a SSL/TLS heartbeat request to the server, which sends back a 64KB chunk of memory to the attacker.

This memory can contain sensitive information, such as HTTP sessions & GET/POST requests or even the server’s private key which is why it is very important to patch for this vulnerability.

We are taking steps to ensure that our network is more secure and so we kindly ask that you change your passwords so they are different for your various logins and contain a unique combination of numbers, capital letters and punctuation.  Also, please follow the below instructions to patch your system:

 

For CentOS VPS (no control panel or Webmin):

1) Run the following commands as the root user via SSH:

yum clean all && yum update “openssl*”

 

For Ubuntu and DebianVPS (no control panel or Webmin):

1) Run the following commands as the root user via SSH:

apt-get update && apt-get install openssl libssl1.0.0

 

For cPanel VPS:

1) Login to WHM at http://<your-VPS-IP>/whm

2) Find the link “Update Server Software” then click the Proceed button

3) Next find the link “Update System Software” then click the Proceed button

4) Next you will need to update to the latest version of WHM using the “Upgrade to Latest Version” link

5) SSH into your server as the root user and issue the following commands:

service httpd stop

service httpd start

 

Servers with Plesk remain unaffected along with our shared hosting servers.

 

After the above steps to patch your server you must reboot the entire container to make sure that the changes take effect.

 

If you need additional help with these steps, please feel free to get in touch with us at support@myhosting.com .

 

Regards,

Your Customer Support Team

Emergency Maintenance: RVZLIN21

Dear Linux VPS Customers,

There are some of you with a Rochester based Linux VPS that are experiencing downtime. The node is unresponsive and our Operations Team is working to get everything back online for you as soon as possible. We have already performed the necessary steps and waiting the server to boot after creating the analysis report and completing the system check.

Your patience is appreciated,

-Your Customer Relations Team

Emergency Maintenance -US Linux VPS

Dear US Linux VPS Customers,

There are some of you with a Rochester based Linux VPS that are experiencing downtime.  The node (RVZLIN15) is unresponsive and our Operations Team is working to get everything up and running for you as soon as possible.  We will keep you posted of this progress.

Thank you for your patience,

-Your Customer Relations Team

[Resolved] Emergency Maintenance: RVZLIN15

Dear Linux VPS Customers,

We are happy to advise that the issue we were having with a US/Rochester based Linux VPS has finally been resolved.  This took longer than expected and we apologize for any inconvenience.

Those servers that were impacted by this downtime will be reviewed accordingly.  In an effort to ensure the reliability of your services we are also looking for a more permanent solution to this issue.  You will be contacted shortly with our next steps.

Thank you for your patience and understanding,

-Your Customer Support Team