Category Archives: VPS

[Updated: Please Read] Security Advisory – OpenSSL vulnerability / Heartbleed bug (CVE-2014-0160)

 

Hello again Valued Linux VPS Customers,

This is an updated post to include steps that will update all the necessary packages.

We can see that quite a few of you have taken steps to address the vulnerability in OpenSSL called the “Heartbleed Bug” (CVE-2014-0160) which affects any server utilizing this for SSL connections.  But there are still a number of you that have not.

For those of you that are unaware, the Heartbleed bug allows an attacker to send a SSL/TLS heartbeat request to the server, which sends back a 64KB chunk of memory to the attacker.

This memory can contain sensitive information, such as HTTP sessions & GET/POST requests or even the server’s private key which is why it is very important to patch for this vulnerability.

We are taking steps to ensure that our network is more secure and so we kindly ask that you change your passwords so they are different for your various logins and contain a unique combination of numbers, capital letters and punctuation.  Also, please follow the below instructions to patch your system:

 

For CentOS VPS (no control panel or Webmin):

1) Run the following commands as the root user via SSH:

yum clean all && yum update “openssl*”

 

For Ubuntu and DebianVPS (no control panel or Webmin):

1) Run the following commands as the root user via SSH:

apt-get update && apt-get install openssl libssl1.0.0

 

For cPanel VPS:

1) Login to WHM at http://<your-VPS-IP>/whm

2) Find the link “Update Server Software” then click the Proceed button

3) Next find the link “Update System Software” then click the Proceed button

4) Next you will need to update to the latest version of WHM using the “Upgrade to Latest Version” link

5) SSH into your server as the root user and issue the following commands:

service httpd stop

service httpd start

 

Servers with Plesk remain unaffected along with our shared hosting servers.

 

After the above steps to patch your server you must reboot the entire container to make sure that the changes take effect.

 

If you need additional help with these steps, please feel free to get in touch with us at support@myhosting.com .

 

Regards,

Your Customer Support Team

Emergency Maintenance: RVZLIN21

Dear Linux VPS Customers,

There are some of you with a Rochester based Linux VPS that are experiencing downtime. The node is unresponsive and our Operations Team is working to get everything back online for you as soon as possible. We have already performed the necessary steps and waiting the server to boot after creating the analysis report and completing the system check.

Your patience is appreciated,

-Your Customer Relations Team

Emergency Maintenance -Canadian Virtual Private Servers Unavailable

Dear Toronto VPS Customers,

Our Operations Team has advised that about half of the Canadian based VPSes are offline.

We have identified the issue and are working as quick as possible to resolve it.

More details will come as we have it.  We apologize for any inconvenience.

Regards,

-Your Customer Support Team

Emergency Maintenance -US Linux VPS

Dear US Linux VPS Customers,

There are some of you with a Rochester based Linux VPS that are experiencing downtime.  The node (RVZLIN15) is unresponsive and our Operations Team is working to get everything up and running for you as soon as possible.  We will keep you posted of this progress.

Thank you for your patience,

-Your Customer Relations Team

[Resolved] Emergency Maintenance: RVZLIN15

Dear Linux VPS Customers,

We are happy to advise that the issue we were having with a US/Rochester based Linux VPS has finally been resolved.  This took longer than expected and we apologize for any inconvenience.

Those servers that were impacted by this downtime will be reviewed accordingly.  In an effort to ensure the reliability of your services we are also looking for a more permanent solution to this issue.  You will be contacted shortly with our next steps.

Thank you for your patience and understanding,

-Your Customer Support Team

Emergency Maintenance: Canadian Linux VPS Customers

Hello Canadian Linux VPS Customers,

We are currently experiencing emergency maintenance on one of our nodes and we are working quickly to get you back up and running.

This blog will be updated when this is resolved.  We apologize for any inconvenience.

Thank you for your patience,

-Your Customer Support Team

Emergency Maintenance: RVZLIN15

Dear Linux VPS Customers,

There are some of you with a Rochester based Linux VPS that are experiencing downtime. The node is unresponsive and our Operations Team is working to get everything back online for you as soon as possible. We have already performed a manual reboot and are just waiting for a system check to clear at this time.

Your patience is appreciated,

-Your Customer Relations Team

Emergency Maintenance: Linux VPS

Hello Linux VPS Client:

It has been brought to our attention that we are currently investigating an issue with a Virtuozzo Linux node in our Canadian datacenter as this server is unavailable.

Our estimated time to resolve this is 30 minutes and we will keep you posted.

We apologize for any  inconvenience,

-Your Customer Support Team