Upcoming pricing changes to your VPS subscriptions

Dear VPS Customers,

 

Please be advised that starting February 18th 2016, there will be a 35% price increase on our regular retail price that affects all new and existing VPS subscriptions with myhosting.com, including all add-ons and additional resources provided or available for VPS subscriptions. We will also be sending an email about this to your admin email address on the account.

This will impact pricing for VPS subscription(s) only. Changes to existing VPS subscriptions will NOT take effect until the next renewal date. For example, if you had a VPS that is pre-paid for 1 year and your next renewal date is October 23rd 2016, then the pricing changes would take affect for the renewal due on October 22nd 2016.

 

To check your next renewal dates for your VPS subscription(s):

-Visit https://manage.myhosting.com and login with your credentials

-Click on the Account tab

-Click on Subscriptions towards the bottom left

 

If you wish to make modifications to your VPS subscription(s), please refer to this link: http://myhosting.com/kb/index.php?action=showEntry&data=510

 

Yours sincerely,

Customer Relations

Emergency maintenance: Classic Exchange Customers

Attention dear Classic Exchange Users,

 

In order to improve our service performance, our Operations Team will perform  a hardware upgrade tonight, January 8,  between 7 PM EST and 7:30 PM EST. As a result, some of you will experience downtime for no longer than 30 min. We apologize for  any inconvenience.

In the process of improving your service we are trying our best to ensure that there is minimal impact to you. Thank you for your understanding of the necessity of this upgrade. We sincerely appreciate your business and support.

Yours truly,

Customer Relations Department

Our onCloud Control Panel will be under the maintenance work on December 5th

Dear OnCloud Customers,

In order to server you better we always working on our performance improvement. Having said that, on December 5th, 2015 at 10 PM EST your onCloud control panel, https://manage.myhosting.com will be unavailable. Also, all order placement (upgrade/downgrade/sales) will be temporally disabled. We sincerely apologize for any inconvenience.

Maintenance starts: December 5th at 10 PM EST

Maintenance ends: December 6th at 6 AM EST

Thank you for your understanding of the necessity of this upgrade. We appreciate your business and support.

Truly yours,

Customer Relations Department

 

 

 

 

COMPLETED: [[Emergency Maintenance]]: Live Chat

Dear Valued Customers,

Thank you for your patience. Our vendor Live Chat completed the emergency maintenance so chat function is up and running once again. We are sorry for any inconvenience experienced.

Thank you for your business with myhosting.com.

Sincerely,

-Your Customer Relations Team

[[Emergency Maintenance]]: Live chat

Dear Valued Customers,

Due to unforeseen circumstances, our partners Live Chat became unavailable. We apologize for any inconvenience.  We are confident that it will be resolved shortly.

Please use our Toll Free number 1 (866) 289-5091 or email http://myhosting.com/help/

Sincerely,

Your Customer Relations Department

 

BIND Vulnerability

Dear Valued Customers,

If you have a Linux VPS, please read this message carefully:

A new BIND vulnerability that affects Virtual Private Servers has been discovered and it is recommended for you to make sure your server security is up to date. Please refer to our below Knowledge Base article to take the appropriate action for your server:

http://myhosting.com/kb/index.php?action=showEntry&data=6277

If you require further assistance or have any questions, please do not hesitate to contact our Technical Support Team: http://myhosting.com/help/

Yours sincerely,

-Your Customer Relations Team

 

onCloud Control Panel Update

Dear myhosting.com onCloud Customers,

There will be an interruption in the functionality of the onCloud Control Panel on Monday, August 24th at 12 am until 8 am EST. During this time frame, the follow services or features will be unavailable:

  • Order placement via myhosting.com
  • Account management via manage.myhosting.com
  • Technical Support access to Customer accounts for troubleshooting and account verification purposes

We kindly ask that you attempt to manage your account after this time frame; we are sorry about this inconvenience.

If you have any questions about this maintenance, we’ll be happy to answer any of your concerns.

Thank you,

-Your Customer Support Team

 

[CANCELLED] onCloud Control Panel Update

Dear myhosting.com onCloud Customers,

The update that we had planned for the  onCloud Control Panel on Sunday, July 26th  has been cancelled.  We will post the new proposed time for this at a later date.  Sorry for any inconvenience.

All the best,
-Your Customer Support Team

onCloud Control Panel Update

Dear myhosting.com onCloud Customers,

There will be an interruption in the functionality of the onCloud Control Panel on Sunday, July 26th at 1 am until 9 am EST.   During this time frame, the follow services or features will be unavailable:

  • Order placement via myhosting.com
  • Account management via manage.myhosting.com
  • Technical Support access to Customer accounts for troubleshooting and account verification purposes

We kindly ask that you attempt to manage your account after this time frame; we are sorry about this inconvenience.

If you have any questions about this maintenance, we’ll be happy to answer any of your concerns.

Thank you,

-Your Customer Support Team